CareTaker

Terms & Conditions

Welcome to CareTaker. These Terms & Conditions govern your access to and use of the Care Taker mobile application and related services. By downloading, installing, or using the application, you agree to comply with these Terms.

1. Acceptance of Terms

By using Care Taker, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms, you should discontinue using the application immediately.

2. Purpose of the Application

Care Taker is designed to help users manage:

• Medicine reminders
• Health records
• Appointments
• Personal care schedules
• Daily healthcare activities
• AI-assisted analysis of certain uploaded health-related content

The application is intended solely for informational, reminder, organizational, and general health-information purposes.

3. User Account

Users are responsible for:

• Providing accurate information.
• Keeping login credentials secure.
• Maintaining the confidentiality of their account.
• Updating personal information whenever necessary.

4. User Responsibilities

By using Care Taker, you agree to:

• Enter accurate medicine and health-related information.
• Verify reminders before taking any medical action.
• Use the application lawfully.
• Not misuse, copy, reverse engineer, or interfere with the application's functionality.
• Consult qualified healthcare professionals for any medical advice or treatment.

5. Medical Disclaimer

Any information, recommendations, reminders, scan results, or AI-generated analysis provided by Care Taker are for informational purposes only and should be independently verified with a qualified healthcare professional before being used for medical decisions.

6. Reminders and Notifications

While Care Taker attempts to deliver reminders and notifications reliably, we do not guarantee that reminders will always be delivered on time or without interruption.

Reminder delivery may be affected by:

• Battery optimization
• Device settings
• Operating system restrictions
• Internet connectivity
• Notification permissions
• Third-party service interruptions

7. AI-Generated Analysis

Care Taker may provide AI-assisted analysis of uploaded prescriptions, medicine images, food images, laboratory or health reports, PDFs, and other health-related content. AI-generated analysis is provided for general informational and educational purposes only.

AI-generated results may be inaccurate, incomplete, outdated, or unsuitable for a particular person or medical situation. AI analysis should not be treated as a medical diagnosis, professional medical advice, or a definitive interpretation of any health information.

• AI-generated analysis must be independently verified with a qualified doctor, pharmacist, clinician, or other appropriate healthcare professional.
• AI-generated results must not be relied upon as the sole basis for diagnosis or identification of a medical condition.
• AI-generated results must not be relied upon to determine, change, increase, decrease, start, or stop medicine dosage or treatment.
• AI-generated analysis must not be used as a substitute for professional medical consultation.
• AI-generated analysis must not be relied upon for emergencies or urgent medical situations.
• In an emergency or potentially serious medical situation, users should immediately contact appropriate emergency services or seek qualified medical care.

Where Care Taker displays an AI-generated scan or analysis result within the application, the application may also display an appropriate medical disclaimer or warning near the result to remind users that the result is informational only and should be verified by a qualified healthcare professional.

8. Subscriptions, Pricing and Payments

Care Taker may offer subscription plans, analysis plans, paid features, or other services that require payment. Applicable prices, plan details, usage limits, duration, and charges will be displayed to the user before a purchase is completed.

Payments may be processed through supported payment methods, including UPI and Cashfree payment services. By initiating a payment, you authorize the applicable payment provider to process the transaction according to the selected payment method and the applicable provider's terms.

• Users are responsible for reviewing the applicable plan, price, duration, benefits, and charges before completing a purchase.
• Care Taker may change subscription plans, pricing, features, or applicable charges from time to time. Changes will apply as permitted by applicable law and will be communicated or displayed where required.
• Payment confirmation, transaction status, order identifiers, payment references, and related information may be recorded by Care Taker for service delivery, reconciliation, security, accounting, and support purposes.
• Care Taker does not request or store UPI PINs, card PINs, bank passwords, or similar payment authentication secrets.
• Payment processing may also be subject to the terms, policies, and technical availability of Cashfree, UPI, banks, and other payment providers involved in the selected payment method.

9. Subscription Renewal, Cancellation and Refunds

Where a Care Taker subscription or paid service provides recurring renewal, the applicable renewal terms, renewal period, and price will be presented to the user before or during purchase as applicable. A subscription may renew according to the selected plan unless it is cancelled in accordance with the applicable cancellation process.

Users may cancel a subscription or recurring service using the cancellation method made available by Care Taker or the applicable payment/platform provider. Cancellation may prevent future renewals but does not necessarily provide a refund for amounts already paid.

Refunds, where available, will be handled according to the applicable purchase terms, payment-provider rules, platform rules, and applicable law. Unless otherwise required by applicable law or expressly stated for a particular purchase, completed payments may be non-refundable after the applicable service, subscription period, or paid feature has been activated or used.

If a payment is deducted but the corresponding service, subscription, balance, or purchased feature is not correctly activated, users should contact Care Taker support with the relevant order or transaction information so that the transaction can be reviewed and reconciled.

10. Customer Support and Payment Support

For questions regarding subscriptions, payments, failed transactions, refunds, account issues, or paid features, users may contact Care Taker using the support contact information provided in these Terms.

When contacting support regarding a payment, users should provide the relevant order ID, transaction reference, registered phone number or account identifier, payment date, and other information reasonably necessary to identify the transaction. Users should not send passwords, UPI PINs, card PINs, bank passwords, or other payment authentication secrets to support.

11. Acceptable Use and Uploaded Content

Care Taker allows users to upload certain reports, prescriptions, medicine images, food images, PDFs, laboratory or health reports, and other content for supported features and analysis. Users are responsible for ensuring that uploaded content is lawful and that they have the necessary rights or authorization to submit it.

Users agree not to upload, submit, transmit, or use Care Taker to:

• Upload content that is unlawful, fraudulent, defamatory, threatening, abusive, or intended to cause harm.
• Upload content that infringes another person's copyright, trademark, privacy, confidentiality, or other legal rights.
• Upload malicious files, viruses, malware, harmful code, or content intended to interfere with the application or its systems.
• Attempt to access, collect, modify, or misuse another user's information without authorization.
• Submit false, manipulated, forged, or intentionally misleading reports or documents for fraudulent purposes.
• Use the AI analysis feature to make decisions that should be made by qualified healthcare professionals.
• Use the application for unlawful, abusive, fraudulent, or harmful activities.
• Attempt to bypass usage limits, payment requirements, security controls, or other technical restrictions.

We may restrict, remove, or refuse to process content that violates these Terms or presents a security, legal, technical, or safety risk, subject to applicable law.

12. Age and Guardian Policy

Care Taker is intended to be used by individuals who are legally permitted to use the application under applicable law. Users must provide accurate information regarding their age where requested.

Because Care Taker may process health-related information, including information relating to minors, a parent or legal guardian should supervise and provide authorization for a minor's use where required by applicable law. Where a minor's health information is entered or uploaded, the person providing the information must have the appropriate authority or permission to provide and manage that information.

Parents or legal guardians are responsible for supervising a minor's use of the application and for reviewing information, reminders, AI-generated analysis, and health-related results before relying on them.

13. Limitation of Liability

To the maximum extent permitted by applicable law, and without excluding or limiting any rights, remedies, warranties, or liabilities that cannot lawfully be excluded or limited, Care Taker, Shukr CodeNova Technologies, its owners, employees, developers, partners, and affiliates shall not be liable for:

• Missed medicine reminders.
• Incorrect information entered by users.
• Delayed or failed notifications.
• Medical decisions made using the application.
• Loss of health data.
• Device malfunction.
• Internet or server outages.
• Operating system limitations.
• Third-party service failures.
• Inaccurate, incomplete, delayed, or unsuitable AI-generated analysis.
• Direct, indirect, incidental, consequential, medical, financial, or personal damages arising from the use or inability to use the application, except to the extent such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude, restrict, or waive any consumer protection, statutory right, remedy, liability, or other legal protection that cannot lawfully be excluded, restricted, or waived under applicable law.

14. Privacy

Your use of Care Taker is also governed by our Privacy Policy. By using the application, you consent to the collection and use of information as described in the Privacy Policy.

15. Intellectual Property

All content, logos, designs, graphics, software, and intellectual property associated with Care Taker are owned by Shukr CodeNova Technologies unless otherwise stated.

Unauthorized reproduction, distribution, or modification is prohibited.

16. Third-Party Services

The application may use third-party services including analytics, notification providers, authentication providers, cloud services, AI providers, payment providers, UPI services, or other technical platforms.

We are not responsible for the availability, functionality, or policies of third-party services, except to the extent otherwise required by applicable law.

17. Suspension or Termination

We reserve the right to suspend or terminate access to Care Taker at any time if:

• These Terms are violated.
• The application is misused.
• Required by law.
• Maintenance or technical issues require service interruption.

18. Changes to Terms

We may update these Terms & Conditions from time to time. Continued use of the application after updates constitutes acceptance of the revised Terms, except where applicable law requires additional notice or consent.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of Care Taker shall be subject to the jurisdiction of the competent courts located in Gwalior, Madhya Pradesh, India, subject to any mandatory jurisdiction or consumer rights applicable under law.

20. Company Information

21. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

• Email: shukr.codenova.tech@gmail.com
• Location: Gwalior, Madhya Pradesh, India